Rail Europe is committed to offer you the best customer service. This starts with a dedicated page on our website where you can ask us any questions, read our answers to a wide range of FAQ and request another order confirmation email. For more efficiency, kindly make sure that you have read our FAQ before sending us a message.
If you are looking for refund-related information, please read our dedicated page on Refund Policies.
Please note that our team will send you a reply within business hours and working days.
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Questions and Answers
Everything you want to know about the rail products that we offer as well as train travel in Europe is found in our FAQ (Frequently Asked Questions) section. By searching through our FAQ, you will be able to have an answer to most of your questions.
In case the FAQ section does not contain an answer to your query, then please use the "Send us a message" form to contact our customer service.
Check our FAQs, they will answer about 95 % of your questions.
If you didn’t find the answer in the FAQ’s, please use the short form below
Documents are issued within 5 days of payment.
If you need to amend a booking, cancel a booking or have a query regarding your existing booking, please use the form to the right.
Rail Europe Fulfillment Centre
101 Upper Cross Street
#06-12 People's Park Centre
Phone: 65 6438 6266
Monday to Friday: 9am to 6pm Saturday, Sunday and Public Holidays: Closed