• Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Do I need to show my passport to board the train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How much luggage can I take on an overnight train?

  • Q. How are sleeping compartments kept secure?

  • Q. What happens if my train crosses an international border during the night?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How much luggage can I take on the train?

  • Q. Are European trains "child friendly"?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are there shower facilities on board?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What should I do if the train is late?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Will the conductor take my passport?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What other types of services are available at the station?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Is there a fee to take luggage on a train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Can I open the train windows?

  • Q. What do I do with my luggage?

  • Q. Where can I find more information about European train stations?

  • Q. Can I bring food and drinks on board?

  • Q. How far in advance can I buy my train ticket?

  • Q. Are there restrooms on the train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What food and drink options are on board?

  • Q. Is there WiFi onboard?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do I need to tip the train staff?

  • Q. Do you offer maps of European train stations?

Browse our FAQ


  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What is a Rail Pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Who is eligible to buy a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What is the "validity period" of a rail pass?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I print my rail pass at the station?

  • Q. Are there discounts available for rail passes?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

Browse our FAQ


  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Does my train ticket include a seat reservation?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How far in advance can I buy my train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Are there discounts on train tickets?

  • Q. How do I book a train ticket on your site?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. How can I find the cheapest train tickets?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I print my train ticket at the station?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How long are train tickets valid for?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Do you offer e-tickets?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are the fares offered on your website based on live availability?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. What is a Diabolo fee?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Does your website display all trains operating for the route searched?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

Browse our FAQ


  • Q. The promo code I have expired. What can I do?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How can I request a brochure from your company?

  • Q. Who should I contact with a question about a special offer?

  • Q. Are train tickets exchangeable and refundable?

  • Q. How can I track the status of my refund?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. My promo code is not working. What should I do?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What is the 7:00 pm rule?

  • Q. What if my shipment gets lost?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How are sleeping compartments kept secure?

  • Q. How do I get a promo code?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How fast can I receive my travel documents?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. What fees does Rail Europe charge?

  • Q. Will the conductor take my passport?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Do I need to show my passport to board the train?

  • Q. Do you ship to PO and APO boxes?

  • Q. How do I use a promo code?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How can I track my shipment?

  • Q. How much luggage can I take on the train?

Browse our FAQ


  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. What is the Rail Protection Plan™?

Browse our FAQ


  • Q. Can I change seats after the train departs?

  • Q. Do you offer maps of European train stations?

  • Q. Are there shower facilities on board?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Can I get the address and phone number for the train station?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. I missed my train. What should I do?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Is there WiFi onboard?

  • Q. Can I bring food and drinks on board?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. What language is spoken at the train station and on the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. How do I connect between train stations in the same city?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How do I contact you while I’m in Europe?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Where can I find more information about European train stations?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do I need to tip the train staff?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What food and drink options are on board?

  • Q. Are there restrooms on the train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. How do I find my train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How are sleeping compartments kept secure?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I open the train windows?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What do I do with my luggage?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. What other types of services are available at the station?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I print my train ticket at the station?

  • Q. How early should I arrive at the train station?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Can I bring my pet on board?

  • Q. Can I bring my bike on board?

  • Q. How much luggage can I take on the train?

Browse our FAQ


  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Do you offer e-tickets?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Why are e tickets not available for certain trips?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

Browse our FAQ


  • Q. Do you offer discounts on tickets for groups?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I book group fares online?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What constitutes a group?

Browse our FAQ


  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. My credit card has been declined. What should I do next?

  • Q. Where do I find my booking number?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. If I register on your site, will I start receiving spam?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. How do I change my login or password?

  • Q. How do I create a Rail Europe account?

  • Q. What does the “Login with Facebook” button do?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What credit cards does Rail Europe accept online?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.