Balkan Flexipass

• Q. How do I travel with a print at the station e-ticket?

  A. All you need to do is print your actual train ticket at the station using a self-service kiosk prior to boarding the train. You can do this on the day of your travel, or anytime prior – but you can only do this at a train station.

  The actual steps to print your e-ticket vary slightly from one country to another, but the general approach is the same: proceed to the self-service kiosk, enter your e-ticket confirmation code (also known as PNR) which is a letter code (or in the UK, 8 character alphanumeric code) that is unique to your trip, and follow the simple on-screen instructions.

• Q. What happens if I don’t fill out my rail pass before boarding the train?

  A. Those who travel with a rail pass in which the travel date is not filled in the travel calendar box risk payment of a full fare ticket and a fine.

• Q. Do the train stations offer services to help carry my luggage?

  A. Many train stations in Europe have self-service luggage carts that you can use to transport your luggage through the train station. These carts are usually coin-operated and when you return your cart, you’ll get your coin back.

  It’s always best to pack light and anticipate that you will need to carry your own luggage. Only a few stations in Europe offer porter services. Also keep in mind that while some stations offer elevators and/or escalators, you may need to carry your luggage up or down stairs to reach the correct train platform.

• Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  A. A flexi pass is valid for a specific number of travel days to be used within the overall validity period of that rail pass. For example, 15 days of unlimited train travel to be used within a 2-month period. With this kind of rail pass, you can pick and choose any days (they don’t have to be consecutive) to travel within the rail pass’ validity period.

  Continuous (or consecutive) rail passes such as the Eurail Global Pass, are valid for unlimited train travel during the whole duration of the pass’ validity period. In other words, with a 15-day Eurail Global Pass, you can travel for 15 consecutive days by train. Even if you don’t take the train each and every day, those days will be considered used.

• Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.

  Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.

  No other print at home e-tickets can be re-issued at the station. Your best option is to find an internet cafe or self-service print shop where you can go online and print your e-ticket.

• Q. How are sleeping compartments kept secure?

  A. Overnight trains have conductors on duty throughout the duration of the train ride. In addition, sleeping compartments have locks on the doors that you control.

• Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  A. Some of the high traffic train stations in Italy, such as Milan Centrale, Rome Termini, and Florence Santa Maria Novella stations now have entry/exit gates. Access through these gates is exclusively reserved for ticket holders. It is suggested that you have your print at home or print at the station ticket ready to present upon arriving at these security gates.

• Q. Why do some German station names have extra characters in the station name?

  A. In a few circumstances, German station names are listed with extra characters extended after the official station name. They are of no concern for travellers, and can be disregarded.

  Examples:

  Muenchen Hbf Gl.27-36 = Munich Main Train Station
  Koeln Messedeutz11-12 = Cologne Messe Deatz Station
  Berlin Hbf (Tief) = Berlin Main Train Station

• Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  A. Unfortunately, once a booking has been finalized it’s being processed and we’re unable to alter it.

• Q. Is there WiFi onboard?

  A. WiFi availability is increasing on European trains. This service, however, is not currently offered on ALL trains. Where it is offered, it’s usually complimentary with the purchase of a First class ticket. If you’re traveling in Second class, you may incur a fee to connect to the WiFi service.

  Here is a brief list of trains offering WiFi:

  Eurostar
  Thalys
  Virgin
  ICE (select trains)
  Frecciarossa
  Italo
  SJ High Speed
  Allegro

  In addition, WiFi access can typically be found at many major train stations throughout Western Europe. More than likely, you’ll encounter a small fee to use the WiFi service. In some stations First class ticket/pass holders will find complimentary WiFi, usually in designated First class lounges.

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