Berlin Pass

• Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  A. We try to provide you with as many details about your train trip as possible. When you’re searching for train fares and schedules, click on the train numbers listed on the results page. Choose the class of service you prefer to sit in and you’ll be able to see all onboard services offered.

• Q. How do I request an exchange through the Rail Protection Plan™?

  A. To apply for an exchange under the Rail Protection Plan™, please contact us via our Contact Us page. Rail passes/train tickets/reservations/city passes/tours may be exchanged for the same or new products.

• Q. Where can I see the exchange and refund conditions of my train ticket?

  A. When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.

  Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.

• Q. Will I be sharing my sleeping compartment with strangers?

  A. If you book a reservation for a bed in a compartment that can accommodate more people than are in your traveling party, yes, additional people may be in the compartment. It’s also important to note that couchette accommodations are usually not gender specific.

• Q. I want to refund my rail pass. How do I proceed?

  A. If you have an unused, unvalidated rail pass that you would like to submit for a refund, please visit our Cancellation and Refunds page. Be sure to review the refund and exchange policies for your rail pass prior to purchase so you are aware of any penalties or return fees.

  When you are ready to mail your rail pass to us for a refund, it is strongly recommended that you send these documents by some type of traceable mail for proof of delivery.

• Q. What is the "validity period" of a rail pass?

  A. The validity period of a rail pass is the time period in which you must complete your travels with your rail pass. This period is calculated from the date stamped on the rail pass by the railway official.

  With a flexi pass this period is defined as a certain number of calendar months – typically one or two.

  With a continuous day pass the validity period equals the number of travel days.

• Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  A. First class on the Italian day train offers large, comfortable reclining seats, and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)

  Second class on the Italian day train offers generous legroom and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)

  Frecciarossa high-speed trains offer four levels of service, accommodating all travel budgets. Choose from Executive, Business, Premium, and Standard class.

  In Executive class, you’ll indulge in luxury and comfort including lounge access at the station, dedicated car with just 8 luxurious reclining leather seats, convenient meeting area to conduct business, gourmet meal served at your seat, open bar, and more.

  Business class also provides an upgraded level of service with plush leather reclining seats, welcome drink & snack, and platform check-in.

  In Premium class you’ll experience the services of 1st class in a 2nd class seat, including a welcome drink & snack, sleek leather seating, and more.

  Lastly, Economy class is a budget-friendly 2nd class seat, offering a comfortable reclining cloth seat.

• Q. Can I share my rail pass with others (family, friends, or charity)?

  A. No. Rail passes are strictly personal and non-transferable. A rail pass is valid only upon presentation of a passport. Therefore the name(s) printed on the rail pass must match the traveller’s identification.

• Q. How do I change my login or password?

  A. If you want or need to change your login information for your Rail Europe account, log in with your current login information. Once logged in, please visit your dashboard where you will be able to edit your profile information.

• Q. What does “Activate my rail pass mean and how do I do it?

  A. Activating your rail pass officially begins the clock on its travel period. This is done by having a railway official stamp and date your rail pass. Simply visit the ticket window at the train station before boarding your first train to have your pass activated. Most rail passes must be activated within 11 months of the purchase date. Boarding a train without activating your rail pass you risk being fined by the conductor.

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