London Pass ® with Travelcard

• Q. How do I connect between train stations in the same city?

  A. There is often an easy connection by public transportation between train stations within the same city or town.

• Q. Can I use more than one credit card to pay for my booking?

  A. Yes. You can enter up to 10 different credit cards for a single purchase. At the time of payment, use the “Add additional card” button to display all credit card options. After entering each credit card’s information, you can modify the amount to be charged to each individual card. You’ll need to make sure that the total charged for all credit cards matches the total of your booking.

• Q. Do I need to do anything with my rail pass before boarding the train?

  A. Yes. You will need to visit the ticket window at the train station before boarding your first train to activate your rail pass. A railroad official will enter the first and last day of validity on your rail pass and stamp your rail pass. You will have to show your passport, and the name on your rail pass will need to match it. Then, in case of a flexi-pass, for each day you use your rail pass you will need to enter the date in the designated travel calendar box on your rail pass. If you board a train and have not entered the date, when the conductor comes around to check your travel documents you may be subject to a fine and the payment of full fare ticket that will need to be paid in local currency directly to the conductor. Be sure to read all documentation that accompanies your rail pass prior to departure. The more you know about your rail pass, the more likely you are to avoid issues onboard the train.

• Q. What happens if my train crosses an international border during the night?

  A. If you travel in a sleeper compartment, you provide the train attendant with your reservation voucher, rail pass or train ticket, and passport as you board. They can then take care of everything with conductors and customs officials so you can sleep uninterrupted.

  If you travel in a regular train that just happens to cross the border at night, customs and border control officers may come directly to you and ask for your passport.

  Please note that there will be no passport control (day or night) when traveling between countries that signed the Schengen Agreement. Not all countries belonging to the EU are part of the Schengen Agreement (e.g. Britain). On the flip side, some countries that are not part of the EU are part of the Schengen Agreement (e.g. Switzerland).

• Q. Do you offer maps of European train stations?

  A. We do offer links to Google Maps for many European train stations. At this time we do not have specific layouts of any train station interiors in Europe.

• Q. Do you offer discounts on tickets for groups?

  A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.

• Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  A. Typically you will see a (1) or a (2) or the words “First” or “Second” or a combination of both on the outside of the train car indicating First or Second class. Once you board the train, you’ll notice that some trains have inside indicators for first or second class. Some high speed trains have headrest covers that state the class of service.

  For certain high speed trains such as the Thalys, TGV, or Eurostar you’ll also find displays right on the platform indicating where each car of the train will be located for boarding. You can use this chart to find the mark on the platform corresponding to the car you would like to board. It is a good rule of thumb to arrive at the station early so that you can find the train and the right car matching the class of service on your pass or ticket.

  And of course, you can always ask a railway official or conductor for assistance.

• Q. What happens if I don’t fill out my rail pass before boarding the train?

  A. Those who travel with a rail pass in which the travel date is not filled in the travel calendar box risk payment of a full fare ticket and a fine.

• Q. What types of sleeping compartments or accommodations are available on overnight trains?

  A. There are Second class, First class, and on some overnight trains, Premier class accommodations.

  In Second class, you can relax in a reclining seat, a ‘couchette’ that is a shared compartment with up to 6 beds, or a compartment with 3 to 4 beds.

  In First class, you’ll share a more relaxing locking compartment with one or two beds and a wash basin in the compartment.

  Lastly, on some trains, you can book a Premier class ticket for a great night of sleep with private, lockable accommodations for one or two, a private shower and toilet, and includes breakfast and on some trans, dinner.

  Sleeping accommodations vary by train type and by route. Be sure to read the product details for the overnight train you’re interested in to see what that train offers in each class of service.

• Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  A. All available delivery options for how your train tickets, rail passes, and/or reservations can be issued will be presented to you during checkout.

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