Omnia Vatican and Rome Card

• Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  A. Some European trains do offer special menu items. You can check the menu card found on board the train when you get on. Please keep in mind that you are also permitted to bring food on to the train, so if you have a specific dietary condition that requires special food, you can purchase before getting on the train and avoid any disappointment if the train you are on does not cater to your specific needs.

  On Eurostar a wide variety of meals can be arranged prior to your departure to Europe. They include vegetarian, kosher, halal, vegan, diabetic, low fat, low salt and gluten-free meals. For vegetarian meals, we require 24-hours notice in advance of travel. For all other meals we require 48-hours advance notice. If you need to arrange a special meal for your Eurostar journey, please contact us via our Contact Us page.

• Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  A. For most trains, the price quoted is based on live availability from current seat inventories. However, for some trains, we cannot check fare availability at the time of quote due to technical limitations of the international rail distribution system. Therefore, we use a cached price to build your quote, based on generally available fares for the trip you requested.

  While rare, sometimes, we find out that the fare used for quoting your trip is no longer available as we’re trying to confirm your reservation. This is when the system gives us the new price based on that very moment’s availability. This explains why you may receive a message advising you that the price has changed from the original quote.

  Unfortunately, we are unable to honor the original fare that was displayed online. As mentioned in our terms of use, schedules listed in our booking tool are subject to change depending on availability, and final fares will be confirmed upon purchase.

• Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  A. Some of the high traffic train stations in Italy, such as Milan Centrale, Rome Termini, and Florence Santa Maria Novella stations now have entry/exit gates. Access through these gates is exclusively reserved for ticket holders. It is suggested that you have your print at home or print at the station ticket ready to present upon arriving at these security gates.

• Q. Are there facilities on board for disabled travellers?

  A. Special amenities for disabled travellers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).

  Special equipment is also available for use by disabled travellers but must be reserved locally in advance. You can do this while you’re in Europe by inquiring at the train station or through your hotel concierge.

  Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).

• Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  A. For gender specific compartments, men and women must be in separate sleeping compartments. However, if you reserve all beds within a compartment, you may mix genders.

  Gender-specific compartments include private, double, triple, deluxe double, deluxe triple, and quad sleeping compartments. If your traveling party doesn’t fill the compartment, you will be divided by gender.

• Q. I have my train ticket. Do I also need to buy a reservation?

  A. Rail Europe train tickets usually include a reservation whenever possible. In other words, if you’re taking a train that requires a reservation, one will already be included with your train ticket from us. If you’re boarding a train that offers reservations but doesn’t require them, tickets sold on our website will include one, if available, at the time of booking.

  For certain trains that offer reservations but don’t require them, it is possible that we do not include a seat reservation with your train ticket. This may happen when we don’t have access to those reservations, which can only be purchased locally. Rest assured that even if this is the case, your Rail Europe train ticket will still allow you to board and sit at any unoccupied seat.

• Q. Are there luggage handling services at the station for groups?

  A. Yes, luggage handling is offered at select train stations in Europe. Please contact our group department for more details.

• Q. What is the Rail Protection Plan™?

  A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

  The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.

• Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  A. In general no – the Rail Protection Plan™ doesn’t provide specific coverage for rail passes, city passes, or tours in the event a strike occurs during your travels.

  During a strike, there are usually trains that operate along all routes, as well as substitute buses. While you may not be able to take the exact train you were planning on using, there are usually trains or some other method of transportation that can get you to where you need to go.

  In case a severe strike occurs that significantly prevents you from using your pass as intended, you may contact our customer relations team. We will review your particular circumstances and may provide compensation, if appropriate.

• Q. How can I contact Rail Europe prior to my departure to Europe?

  A. Please send us a message from our Contact Us page and we will respond to you via email within 24 to 48 hours.

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