• Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What food and drink options are on board?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How much luggage can I take on an overnight train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do you offer maps of European train stations?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What other types of services are available at the station?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Are there restrooms on the train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Are there shower facilities on board?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Where can I find more information about European train stations?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How much luggage can I take on the train?

  • Q. Are European trains "child friendly"?

  • Q. Will the conductor take my passport?

  • Q. Do I need to show my passport to board the train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. What do I do with my luggage?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Is there WiFi onboard?

  • Q. Can I open the train windows?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Do I need to tip the train staff?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How far in advance can I buy my train ticket?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I bring food and drinks on board?

  • Q. Where can I store my luggage on an overnight train?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What should I do if the train is late?

Browse our FAQ


  • Q. Who is eligible to buy a rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. How far in advance can I buy my rail pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Can I print my rail pass at the station?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What is a Rail Pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What is the "validity period" of a rail pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What is a travel day on a rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can I add a friend to my existing rail pass?

Browse our FAQ


  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do you offer e-tickets?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I print my train ticket at the station?

  • Q. What is a Diabolo fee?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Are there discounts on train tickets?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Are the fares offered on your website based on live availability?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Does my train ticket include a seat reservation?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How do I book a train ticket on your site?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. How long are train tickets valid for?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How can I find the cheapest train tickets?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How far in advance can I buy my train ticket?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How can I book an itinerary with multiple cities?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

Browse our FAQ


  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Who should I contact with a question about a special offer?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. How can I track the status of my refund?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How do I use a promo code?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How much luggage can I take on the train?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Do I need to show my passport to board the train?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How do I get a promo code?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What is the 7:00 pm rule?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How are sleeping compartments kept secure?

  • Q. The promo code I have expired. What can I do?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. My promo code is not working. What should I do?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. How can I request a brochure from your company?

  • Q. How can I track my shipment?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How fast can I receive my travel documents?

  • Q. What fees does Rail Europe charge?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. What if my shipment gets lost?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Will the conductor take my passport?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do you ship to PO and APO boxes?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

Browse our FAQ


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I bring my bike on board?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How much luggage can I take on an overnight train?

  • Q. What other types of services are available at the station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. I missed my train. What should I do?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I print my train ticket at the station?

  • Q. Can I get the address and phone number for the train station?

  • Q. Where can I find more information about European train stations?

  • Q. Is there a fee to take luggage on a train?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Can I bring my pet on board?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How do I find my train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. How do I contact you while I’m in Europe?

  • Q. Can I open the train windows?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. What do I do with my luggage?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Are there shower facilities on board?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. How much luggage can I take on the train?

  • Q. Are there restrooms on the train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Can I change seats after the train departs?

  • Q. Do you offer maps of European train stations?

  • Q. How are sleeping compartments kept secure?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I bring food and drinks on board?

  • Q. How early should I arrive at the train station?

  • Q. What language is spoken at the train station and on the train?

  • Q. What food and drink options are on board?

  • Q. Do I need to tip the train staff?

  • Q. Is there WiFi onboard?

  • Q. How do I connect between train stations in the same city?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do I need to do anything to my train ticket before boarding the train?

Browse our FAQ


  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Do you offer e-tickets?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Why are e tickets not available for certain trips?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

Browse our FAQ


  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I book group fares online?

  • Q. What constitutes a group?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

Browse our FAQ


  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. If I register on your site, will I start receiving spam?

  • Q. How do I create a Rail Europe account?

  • Q. My credit card has been declined. What should I do next?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What does the “Login with Facebook” button do?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. How do I change my login or password?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Where do I find my booking number?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.