With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. How can I contact Rail Europe prior to my departure to Europe?
A. Please send us a message from our Contact Us page and we will respond to you via email within 24 to 48 hours.
Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?
A. Marketing Opportunities! Do you think you have products or services that could enrich the experience of our customers? Are you interested in exploring joint marketing initiatives? Do you have compelling content for our website?
We’re always looking to hear from potential partners and put our creative energies together for the benefit of our travellers. If you have any thoughts, feel free to drop us an email at email@example.com .
Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?
A. Here’s what you need to do if your train ticket, rail pass, reservation, city pass or tour was lost or stolen and you plan to request receive a reimbursement through the Rail Protection Plan™.
You must file a police report within 24 hours of the incident.
You may purchase a replacement rail pass, train ticket, reservation, city pass or tour in order to continue with your travel plans.
Upon return home, you must submit the traveller request form to Rail Europe within 30 days, along with a copy of the police report, replacement rail pass, train ticket, reservation, city pass, or tour purchased abroad, and your roundtrip airline tickets from home to Europe. A brief explanation of the situation is also necessary to better evaluate the traveller request form.
If you purchased the Rail Protection Plan™ when you booked your train ticket/rail pass/reservation/city pass/tour, you received full documentation on what to do in the event of loss or theft. Please refer to this information for full details.
Q. Do I need to buy a train ticket for children or infants?
A. In general, any traveller that will occupy a seat will need to have a train ticket. Children under the age of 4 may travel on your lap, though the exact age can vary by rail company. If you want them to have a reserved seat on a train, that offers or requires a reservation, you would need to pay the same price as an older child on most trains.
Q. Can I get the address and phone number for the train station?
A. We offer specific train station information and maps with approximate locations of many of the most popular train stations in Europe.
In general, you’ll find that stations are centrally located and conveniently reached via public transportation and most airport-to-city links.
Q. I'm looking to book a train on your site but I can't find it, why?
A. We know it can be frustrating when what you’re looking for is not displaying, let us help, as there could be several reasons for this happening.
1. It could be the case that it is too soon to book the train you wish to travel on. Typically, trains can be booked 3 months in advance. Of course, this can vary by carrier and time of year. Some trains have a longer booking horizon.
2. The train or fare you are looking for is not available. Depending on the time of year, time of day, or train you are looking for, it could be the case that there are no available seats for booking. If your travel dates are flexible, you can select an alternate travel dates to see if the train you are looking for displays.
3. Scheduled track work or maintenance could be scheduled for the day/time you are looking to travel. Carriers will close reservations for these scheduled dates, meaning they will not appear on our site to book.
4. Some trains are private lines or operated by carriers that do not allow other distributors to offer them. In these cases, tickets will need to be secured locally at the station.
Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?
A. If you plan to travel on a high speed, scenic, or overnight train, you will need a reservation as many of these types of trains require them - even if you have a rail pass. Seat reservations guarantee you a seat on the train you wish to travel on. While additional fees apply, many trains offer reduced fares to passholders. When you reserve your train, be sure to check the box that states "I have a rail pass", this will allow our system to find the best fare possible for your journey.
Q. How do I use my Italo print at home e-ticket for travel in Italy?
A. While Italo train tickets are considered print at home e-tickets, you don’t actually need to print anything or retrieve a voucher or boarding pass at the station.
All that is required is the confirmation (PNR) code printed on your Rail Europe booking confirmation email. Just present your e-ticket confirmation code and a valid photo id to the conductor on the train - it’s that easy!
Q. How much luggage can I take on the train?
A. Technically, you’re not restricted in terms of luggage. However, keep in mind that you’ll need to carry your bags through the train station and onto the train. Once on board you’ll need to find a place to put your bag(s). Small and medium sized bags typically fit on racks located above the seats. Larger suitcases and such can be stored in luggage racks found near the train door entrance.
Be aware that you are responsible for your luggage. The railways assume no responsibility in case of loss or theft of baggage carried on board.
When traveling on a Eurostar, Thalys, or TGV train, you are limited to two large items per traveller (one large item per child on Eurostar trains), maximum 85cm (33 inches) in any one dimension, plus one small item of hand luggage.
Your bag(s) must be properly labeled with your first and last name. In general, it’s a good idea to keep luggage tags on your baggage for easy identification.
Q. What should I do if a strike has been announced in the country I’m traveling to?
A. Typically, a strike only affects a few trains along certain routes. If a strike is called within a country, you may continue your travels if there are train services operating. If your train is affected by a strike, railway officials typically provide accommodations for either alternate train, or in some cases, bus transportation.
If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.
This process will allow you to submit that train ticket/reservation for a refund. Please be sure that all refund requests are received by our Customer Relations department within 30-days of the train departure date.